Document History Privacy Policy

Last Updated: August 26, 2005

Document History recognize the importance of protecting the privacy of all information provided by users of our web sites, subscribers to our interview system, registrants for our events, recipients of our e-mail newsletters and all other customers of our products and services. We created this policy with respect for our customers' right to privacy and to guide our relationships with our customers. This Privacy Statement discloses the privacy practices for all products and services owned by Document History.

INFORMATION COLLECTION AND USE
Document History collects information from our website users, potential customers, and other customers. In this section of our Privacy Statement, we describe the type of information we collect and how we use it to provide better services to our customers.

Biography Interviewing System
When customers use the Life Story Recording™ system, answers to the questions are recorded.

Registration and Ordering
When attending our trade shows and other in-person events, participating in our customer-sponsored webcasts, using our website, users are often required to register. During registration, users are required to give their contact information (such as name, e-mail address, mailing address and phone number). For internal purposes, we use this information to communicate with users and provide requested services, and, for our website visitors, to provide a more personalized experience on our sites. We also may collect demographic information (such as gender and age). We use aggregate demographic information about our audience to improve our service, for marketing purposes and/or industry reporting purposes.

For our services that require payment, we also collect credit card information (such as account name, number and expiration date), which is used for our billing purposes only, and is not shared outside the company and its agents. This information is only available to key employees of the company.

Surveys and Contests
From time to time we invite web site users and other customers to provide information via surveys or contests. Participation in these surveys or contests is completely voluntary and the website user or other customer therefore has a choice whether to disclose requested contact information (such as name and mailing address) and demographic information (such as zip code or job title). In addition to the other uses set forth in this policy, contact information collected in connection with surveys and contests is used to notify the winners and award prizes and to monitor or improve the use of, and satisfaction with the website or other Document History product or service. This information is not shared with anyone outside the company and its agents.

Tell-A-Friend
If customers elect to use our referral service for informing a friend about our sites and services, we may ask them for the friend's name, and e-mail address. Document History will store and use this information to send the friend an invitation to visit the web site. This information may also be used to provide information about our company and related products and services. The friend may contact us as specified in the tell-a-friend message to request that no further communications be sent.

Communications with Us
We have features where our customers can submit information to us (such as our feedback forms and contact us web page). Where such submissions include requests for service, support or information, we may forward them to our agents, as needed, to best respond to the specific request. In addition, we may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve customers better.

Communications from Us: Service Updates, Special Offers
In order to best serve our customers, we may send updates that contain important information about our products and services. For example, we send new members a welcoming message, and verify password and username for our password-protected web sites. We may also communicate with a customer to provide requested services and for account-related issues via e-mail, phone or regular mail. In addition to such service and product-essential messages, we offer our customers the option to receive information about our company, related products, services and special deals. Users, however, can choose not to receive these communications from us, as set forth in the "Permission" section below.

Automatic Data Collection
Our web sites have features that automatically collect information from customers, to deliver content specific to customers' interests and to honor their preferences. This information assists us in creating products and services that will serve the needs of our customers.

For example, we use "cookies," a piece of data stored on the user's hard drive containing information about the user. Cookies benefit the user by requiring login only once, thereby saving time while on our web site. If users reject the cookies, they may be limited in the use of some areas of our web site. For example, the user may not be able to participate in sweepstakes, contests or drawings. Additionally, we may note some of the pages the user visits on our web sites and via our email newsletters through the use of pixel tags (also called clear gifs) and web beacons. The use of cookies, pixels and web beacons enable us to track and target the interests of our users to enhance the experience on our sites and via our email newsletters.

In addition, some of our business affiliates use cookies on our web sites and some of our business affiliates collect ANI (caller ID) information when customers or prospective customer call us. However, we have no access to or control over these business affiliates' cookies or ANI data; we urge users to read their privacy policies for information.

We also use an email delivery and marketing companies to send emails (including newsletters) for which you have registered (or otherwise agreed to receive). Web beacons and cookies may be used in such email messages to help us measure the effectiveness of our advertising and how customers use our web sites and other products and services.

For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our web sites. This information does not contain anything that can identify users personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use.

WITH WHOM YOUR INFORMATION IS SHARED
Your interview answers are treated as confidential and are available only to employees and agents who are working on your project. We do not share personally identifiable information or your interview recordings with other companies, apart from those acting as our agents in providing our product(s)/service(s), and which agree to use it only for that purpose and to keep the information secure and confidential.

CORRECTION/UPDATING PERSONAL INFORMATION
If your personally identifiable information changes (such as zip code), we provide ways to correct or update your personal data: You may either log into your web site username or may contact our Customer Service Representatives to change your preferences.

SECURITY
We use reasonable precautions to protect our customers' personal information and to store it securely. Sensitive information that is transmitted to us online (such as credit card number) is encrypted and is transmitted to us securely. In addition, access to all of our customers' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the computer servers on which we store personally identifiable information are kept in a secure environment.

LINKS
Our web sites contain links to other sites. Document History is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.

NOTIFICATION and CHANGES
If we change our Privacy Statement, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. Users should check this policy frequently to keep abreast of any changes.

For questions about this Privacy Statement or for all other questions concerning the practices of this site or any dealings with Document History, contact us at: